This would be frustrating to any staff person trying to work with child support collection, but it must be infuriating when they learn that the state has spent more than $50 million to upgrade and “streamline” the computer system.
A graphic running with the story (Kudos, Advertiser; almost nobody includes graphics with their online stories, and yours really helps!) illustrates that less than 15% of the money paid for hardware and software, and more than 85% paid for consulting.
The problems have apparently affected performance. Here’s a storyfrom KPUA in Hilo, Hawaii indicating that Hawaii ranks last in the nation collecting child support, with more than half a billion owed by delinquent parents.